“We keep over 2,000 types of mass-produced items in stock, enabling us to handle any situation and fulfil an order in unbeatable time,” notes Joan Gomariz, AVINENT’s Sales Director. And the fact is that AVINENT offers advice and a continuous customer service from 9 am to 7 pm, and an order received from a client in Spain before 6 pm can be delivered at 8:30 am the following day. “We aim to make deliveries in less than 24 hours,” Joan Gomariz stresses.
One of the core values of AVINENT’s Customer Service Department, which works side by side with the sales team, is that attention to clients’ needs is essential, and consequently it takes extreme care over the crucial issue of the speed with which orders are fulfilled.
The satisfaction of any product purchase comes from having chosen a quality item and from being treated well. But it is also important to receive good advice, which the team offers by helping clients to make the right decision on the best product or the best solution. All in all, the work of the company’s customer service team is underpinned by the principles of professionalism, ensuring swift order deliveries and attending to clients’ every inquiry and need, backed up by personal and personalized treatment and attention to every request as if it were unique.
A highly professional team
The members of the customer service team are María Jesús R., Anna C., Montse B., Maria M. and Anna J. These five professionals, together with the sales team and the Shipping Department, provide a speedy, friendly and effective service to ensure that products reach customers in the shortest possible time. They can also deal with and solve any query or problem that may arise in relation to orders.
AVINENT’s Customer Service Department can receive product orders via the sales team handling the request or take phone calls from clients contacting the company’s switchboard. At that point, every mechanism is set in motion to ensure the speed and efficiency of the service. Another of the services that the Customer Service Department can provide clients is the consignment stock of implants. This is of tremendous benefit to clinics because it enables them to have a varied stock of AVINENT implants to hand without needing to make any investment, as payment is made after the product is used.
In short, the customer service team is characterized by its professionalism, responsiveness and agility. It is one of the faces AVINENT presents to the outside world and consequently it embodies the company’s values and capabilities. AVINENT’s success depends on them.
